Privacy Policy

1. About this policy

This Privacy Policy explains how ASPIRRO (ABN 43 728 895 307), operating as ASPIRRO, Sydney NSW, Australia, collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at aspirro.com.au or engaging our services, you consent to the practices described in this policy.

2. What information we collect

Information you provide directly

• Full name and email address (via contact form or booking form)
• Phone number (via booking form)
• Industry and target role (via booking form)
• Career history and professional background (via intake questionnaire, post-booking)
• LinkedIn profile URL (if provided during coaching intake)
• Messages and enquiries sent via our contact form

Information collected automatically

• Website usage data via Google Analytics (pages visited, time on site, general location, device type)
• IP address and browser information (collected by Google Analytics)
• Cookies — see Section 7 below

Payment information

Payments are processed securely by Stripe. ASPIRRO does not store, process or have access to your card details. Stripe's privacy policy is available at stripe.com/au/privacy.

3. How we use your information

We use your personal information to:

• Deliver the coaching services you have purchased
• Communicate with you regarding your program, sessions and deliverables
• Respond to enquiries submitted via our contact form
• Send administrative emails (booking confirmations, next steps, session reminders)
• Improve our website and services using aggregated, anonymised analytics data
• Comply with our legal obligations

We do not use your information for unsolicited marketing without your consent.

4. How we store your information

Your information is stored securely using the following third-party services:

• Formspree — contact form submissions (formspree.io)
• Google Analytics — anonymised website analytics (analytics.google.com)
• Stripe — payment processing (stripe.com)
• Firebase / Google Firestore — booking and lead data (firebase.google.com)

All third-party services used by ASPIRRO are required to maintain appropriate data security standards. We retain your personal information for as long as necessary to deliver your coaching program and for up to 7 years as required by Australian tax law.

5. Disclosure to third parties

ASPIRRO does not sell, rent or trade your personal information. We may disclose your information only in the following circumstances:

• To third-party service providers necessary to operate our business (listed in Section 4), who are bound by confidentiality obligations
• Where required or authorised by Australian law (e.g. in response to a court order or regulatory requirement)
• With your explicit consent

6. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to our legal retention obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, please submit a request via the contact form on our website. We will come back to you in the next few days.

7. Cookies

Our website uses cookies to analyse traffic and improve your experience. We use the following types of cookies:

• Analytics cookies — Google Analytics uses cookies to collect anonymised data about how visitors use our site. No personally identifiable information is collected via these cookies.
• Functional cookies — We store your cookie consent preference in your browser's local storage.

You can control cookies through your browser settings or decline analytics cookies via the consent banner on our website. Declining analytics cookies will not affect your ability to use our services.

8. Links to third-party websites

Our website may contain links to third-party websites (including Stripe for payment processing). ASPIRRO is not responsible for the privacy practices of those websites and encourages you to review their privacy policies independently.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at aspirro.com.au/privacy.html. We will notify existing clients of material changes by email.

10. Contact us