Terms & Conditions

1. About ASPIRRO

ASPIRRO (ABN 43 728 895 307) is a career coaching and strategy firm based in Sydney NSW, Australia, operating at aspirro.com.au. These Terms govern your use of our website and your purchase of any coaching service.

2. Services

ASPIRRO provides career coaching and professional development services including resume redesign, LinkedIn profile optimisation, corporate culture alignment coaching, interview preparation and associated deliverables as described on our website.

All services are delivered entirely online. No in-person sessions are offered. Session delivery platforms include Zoom, Google Meet and Microsoft Teams, at the client's preference.

Service tiers

Services are offered as standalone products or as structured tier packages (Tier 01 through Tier 04). The scope, deliverables and live session hours for each tier are as described on our website at the time of purchase.

3. Booking and payment

• All prices are listed in Australian Dollars (AUD).
• Payment is required in full at the time of booking via our secure payment provider, Stripe.
• Your booking is confirmed upon receipt of a confirmation email from ASPIRRO.
• ASPIRRO reserves the right to change pricing at any time. Price changes do not affect confirmed bookings.

4. Refund policy

Full refund

A full refund will be issued if you cancel within 48 hours of purchase and no intake questionnaire has been submitted and no sessions have been scheduled.

No refund

No refund will be issued once work has commenced — including where an intake questionnaire has been submitted, sessions have been scheduled, or any deliverable has been provided. No refund will be issued where the full service has been delivered in accordance with the agreed scope.

How to request a refund

Submit your request via the contact form on our website with your name, purchase date and reason for the request. We will come back to you in the next few days.

5. Client responsibilities

To ensure the best outcome, clients agree to:

• Complete intake questionnaires accurately and in a timely manner
• Attend scheduled sessions at the agreed time, or provide at least 24 hours notice to reschedule
• Provide honest and complete career information to enable effective coaching
• Engage with review cycles and provide feedback within the agreed timeframes

ASPIRRO reserves the right to reschedule sessions where a client misses an appointment without notice. Repeated no-shows (2 or more) without notice may result in forfeiture of remaining sessions without refund.

6. Delivery timeframes

Indicative delivery timeframes are as follows, subject to timely completion of intake questionnaires by the client:

• Standalone services (Tier 1): 5–7 business days from intake submission
• Tier 2: 2–3 weeks from intake submission
• Tier 3: 2–3 weeks from intake submission
• Tier 4: 3–4 weeks from intake submission

Timeframes are indicative and may vary based on scheduling availability and review cycle responsiveness. ASPIRRO will communicate any delays promptly.

7. Intellectual property

All coaching frameworks, methodologies, templates and materials created by ASPIRRO remain the intellectual property of ASPIRRO. Deliverables produced specifically for you (your resume, LinkedIn content, interview preparation materials) are yours to use freely.

You may not reproduce, resell or distribute ASPIRRO's frameworks, templates or coaching materials without written permission.

8. Outcomes and disclaimer

ASPIRRO provides professional career coaching services based on industry expertise and best practice. However, we cannot and do not guarantee specific employment outcomes, job placement, salary outcomes or interview success.

Career outcomes depend on many factors outside ASPIRRO's control, including labour market conditions, individual circumstances, employer decisions and the effort invested by the client. Our commitment is to provide the highest quality coaching and deliverables to maximise your competitive position.

9. Limitation of liability

To the maximum extent permitted by Australian law, ASPIRRO's liability for any claim arising from our services is limited to the amount paid by the client for the specific service giving rise to the claim.

ASPIRRO is not liable for any indirect, consequential or incidental loss, including lost income or employment opportunities, arising from use of our services.

Nothing in these Terms excludes rights that cannot be excluded under the Australian Consumer Law, including consumer guarantees.

10. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy, which forms part of these Terms.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these Terms

ASPIRRO may update these Terms from time to time. The current version will always be available at aspirro.com.au/terms.html. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Contact